Yvonne Low is a professional facilitator, coach, talent developer, and training manager with over 16 years of experience across various industries including retail, FMCG, chemical, electronics, education, healthcare, banking, insurance, information services, and media. She has conducted training in various Asia-Pacific countries including Singapore, Malaysia, Hong Kong, Japan, China, Australia, and India.
As a trainer, Yvonne has conducted a varied portfolio of workshops in the areas of risk, management, customer service, and interpersonal skills for organizations in various industries and across countries in Asia Pacific. She delivers high-quality management and leadership workshops for junior to middle-level managers. Examples of management workshops she has developed and facilitated include New Manager’s Workshop, Coaching for Managers, Competency-based Interviewing Skills, Meeting Skills, and Presentation Skills.
Yvonne also designs and delivers customer service, interpersonal skills, and image and etiquette workshops to academic institutions and corporate organizations. She has also been the Master trainer to train and coach other training executives in the orientation and core service programs for two of her previous organizations in the retail and healthcare sectors.
She is a Certified Trainer in Development Dimensions International (DDI), Skills for an Empowered Workforce programs, and a Certified Color, Image and Etiquette Consultant by First Impressions, UK.
As a talent developer, Yvonne has planned and implemented the rollout of the talent review and development processes in several organizations. In two organizations, she has successfully implemented and facilitated assessment centers to assess and develop managerial capabilities for managers across Asia Pacific.
Yvonne graduated with a Masters in Arts (Education & Human Resource Development) from George Washington University and a Bachelor of Business Administration (Dean’s Distinction List) from the National University of Singapore. She also holds an Advanced Certificate in Instructional Design and a Diploma in Training and Development Management from the Singapore Institute of Management. She is a certified user of various tools including MBTI, Lominger’s VOICES and Center for Creative Leadership’s Benchmarks.
Prior to entering the fields of coaching and facilitation, Yvonne was the Training Manager of Morgan Stanley, a large US investment bank. She has also worked as the Regional Training & Development manager at LexisNexis and Training Manager at Reuters. She has also held learning and development roles at American International Assurance, Singapore General Hospital and Lane Crawford.
Yvonne relates well to all levels of people in an organisation and is able to build constructive and effective relationships. She is passionate about helping individuals grow and develop and is able to bring a tremendous level of energy and enthusiasm to her role in any organization.